Table of Contents
Inaccessible PDFs are a stubborn problem. How can we marshal the energy within our institutions to make digital course materials more accessible—one PDF, one class, one instructor at a time?
Like many public higher education institutions, William & Mary is working to come into compliance with the Web Content Accessibility Guidelines by April 2026. These guidelines aim to ensure digital content is accessible for people who rely on screen readers and require that content be machine-readable.
Amid a flurry of other broad institutional efforts to comply with the federal deadline, my colleague—coordinator of instruction for libraries Liz Bellamy—and I agreed to lead a series of workshops designed to help instructors improve the accessibility of their digital course materials. We’ve learned a lot along the way that we hope can be instructive to other institutions engaged in this important work.
What We’ve Tried
Our first big hurdle wasn’t technical—it was cultural, structural and organizational. At the same time various groups across campus were addressing digital accessibility, William & Mary had just moved our learning management system from Blackboard Learn to Blackboard Ultra, we were beginning the rollout of new campuswide enterprise software for several major institutional areas, the institution achieved R-1 status and everyone had so many questions about generative AI. Put plainly, instructors were overwhelmed, and inaccessible PDFs were only one of many competing priorities vying for their attention.
To tackle the issue, a group of institutional leaders launched the “Strive for 85” campaign, encouraging instructors to raise their scores in Blackboard Ally, which provides automated feedback to instructors on the accessibility of their course materials, to 85 percent or higher. The idea was simple—make most course content accessible, starting with the most common problem: PDFs that are not machine-readable.
We kicked things off at our August 2024 “Ready, Set, Teach!” event, offering workshops and consultations. Instructors learned how to find and use their Ally reports, scan and convert PDFs, and apply practical strategies to improve digital content accessibility. In the year that followed, we tried everything we could think of to keep the momentum going and move the needle on our institutional Ally score above the baseline. Despite our best efforts, some approaches fell flat:
- Let’s try online workshops! Low engagement.
- What about in-person sessions? Low attendance.
- But what if we feed them lunch? Low attendance, now with a fridge full of leftovers.
- OK, what if we reach out to department chairs and ask to speak in their department meetings? It turns out department meeting agendas are already pretty full; response rates were … low (n = 1).
The truth is, instructors are busy. Accessibility often feels like one more thing on an already full plate. So far, our greatest success stories have come from one-on-one conversations and by identifying departmental champions—instructors who will model and advocate for accessible practices with discipline-specific solutions. (Consider the linguistics professor seeking an accurate 3-D model of the larynx collaborating with a health sciences colleague, who provided access to an interactive model from an online medical textbook—enhancing accessibility for students learning about speech production.)
But these approaches require time and people power we don’t always have. Despite the challenges we’ve faced with scaling our efforts, when success happens, it can feel a little magical, like the time at the end of one of our highly attended workshops (n = 2) when a previously skeptical instructor reflected, “So, it sounds like accessibility is about more than students with disabilities. This can also help my other students.”
What We’ve Learned
Two ingredients seem essential:
- Activation energy: Instructors need a compelling reason to act, but they also need a small step to get started; otherwise, the work can feel overwhelming.
Sometimes this comes in the form of an individual student disclosing their need for accessible content. But often, college students (especially first year or first generation) don’t disclose disabilities or feel empowered to advocate for themselves. For some instructors, seeing their score in Ally is enough of a motivation—they’re high achievers, and they don’t want a “low grade” on anything linked to their name. More often, though, we’ve seen instructors engage in this work because a colleague or department chair tells them they need to. Leveraging positive peer pressure, coupled with quick practical solutions to improve accessibility, seems to be an effective approach.
- Point-of-need support: Help must be timely, relevant and easy to access.
When instructors feel overwhelmed by the mountain of accessibility recommendations in their Ally reports, they are often hesitant to even get started. We’ve found that personal conversations about student engagement and course content or design often provide an opening to talk about accessibility. And once the door is open, instructors are often very receptive to hearing about a few small changes they can make to improve the accessibility of their course content.
Where Things Stand
Now for the reality check. So far, our institutional Ally score has been fairly stagnant; we haven’t reached the 85 percent goal we set for ourselves. And even for seasoned educational developers, it can be discouraging to see so little change after so much effort. But new tools offer hope. Ally recently announced planned updates to allow professors to remediate previously inaccessible PDFs directly in Blackboard without having to navigate to another platform. If reliable, this could make remediation more manageable, providing a solution at the point of need and lowering the activation energy required to solve the problem.
We’re also considering:
- Focus groups to better understand what motivates instructors to engage in this work.
- Exploring the effectiveness of pop-up notifications that appear with accessibility tips and reminders when instructors log in to Blackboard to raise awareness and make the most of point-of-need supports.
- Defining “reasonable measures” for compliance, especially for disciplines with unique content needs (e.g., organic chemistry, modern languages and linguistics).
Leading With Empathy
One unintended consequence we’ve seen: Some instructors are choosing to stop uploading digital content altogether. Faced with the complexity of digital accessibility requirements, they’re opting out rather than adapting. Although this could help our institutional compliance score, it’s often a net loss for students and for learning, so we want to find a path forward that doesn’t force instructors to make this kind of choice.
Accessibility is about equity, but it’s also about empathy. As we move toward 2026, we need to support—not scare—instructors into compliance. Every step we make toward increased accessibility helps our students. Every instructor champion working with their peers to find context-specific solutions helps further our institutional goals. Progress over perfection might be the only sustainable path forward.
